How FCM88 Protects Your Privacy
High-Grade Data Encryption
All personal data and financial transactions are protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
No Sharing Without Consent
Your personal data will not be sold, rented, or shared with any third party without your explicit consent, except where required by law.
Data Control in Your Hands
You have the right to access, correct, or request deletion of your personal data at any time through official FCM88 support channels.
Secure Data Storage
Data is stored on servers equipped with multi-layered security systems and 24/7 monitoring to prevent any unauthorized access.
PDPA Legal Compliance
FCM88 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of member data processing and management.
Transparent Policy Updates
Any changes to this Privacy Policy will be communicated to members via email or platform notification before the changes take effect.
Welcome to the fcm88 Privacy Policy page. We understand that your privacy is something of great value, and the trust you place in us to safeguard your personal information is a responsibility we take with the utmost seriousness. This Privacy Policy explains in detail how fcm88 collects, processes, stores, and protects your personal data each time you use our platform.
This document applies to all users accessing the FCM88 website, our mobile app, and any other digital services we operate. By registering an account or continuing to use the FCM88 platform, you consent to the collection and processing of your personal data as described in this policy.
Important: FCM88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We will not process your personal data for unrelated purposes without your prior consent.
1Information Collected
FCM88 collects various types of personal information to provide each member with a safe, efficient, and personalized service. The types of information we collect are as follows:
Personal Identification Information:
- Full name as shown on official identification documents
- Date of birth for age verification purposes
- National ID or passport number (for the KYC process)
- Full current residential address
- Image of identity document (if required during KYC)
Contact and Account Information:
- Active and valid email address
- Reachable mobile phone number
- Encrypted username and password
- Bank account details for deposit and withdrawal purposes
Technical and Usage Information:
- IP address and device type used
- Web browser type and version
- Activity log data including pages visited and access times
- Geolocation information (state/region only, not precise location)
- Game session data and wagering records
2How Your Information Is Used
All information we collect is used solely for legitimate purposes directly related to the provision of fcm88 services. We do not use your data for unrelated purposes without your prior consent.
- Processing account registration and verifying member identity through the KYC process
- Processing deposits, withdrawals and all financial transactions securely
- Providing effective and responsive customer support
- Sending account-related information, promotions and service updates
- Monitoring activity to detect and prevent fraud and money laundering
- Complying with legal obligations and regulatory body requirements
- Improving the user experience based on platform usage patterns
- Sending marketing communications (with the option to opt out at any time)
You may opt out of any marketing communications from FCM88 by contacting our support team or using the unsubscribe link in any email you receive.
3Information Sharing
FCM88 takes seriously our commitment to not commercialize members' personal data. However, in certain limited situations, we may share your information with the following parties:
- Payment Service Providers: Required financial information is shared solely with trusted payment gateway providers to process your transactions
- Technology Service Providers: Technical partners who assist us in operating the platform, bound by strict confidentiality agreements
- Legal Authorities: When required by a court, regulatory body, or authorized law enforcement agency
- Anti-Money Laundering Body: Relevant information may be shared as part of our AML/KYC compliance obligations
FCM88 never selling members' personal data to advertisers, marketing companies, or any commercial third party for financial gain.
4Data Security
The security of your personal data is fcm88's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, disclosure, alteration or destruction.
- 256-bit SSL/TLS encryption for all data transmitted between your browser and our servers
- Password storage using one-way hashing algorithms that cannot be decrypted
- Two-factor authentication (2FA) available for all member accounts
- 24/7 security monitoring by our cybersecurity team
- Regular penetration testing by independent security experts
- A comprehensive incident response protocol in the event of any data breach
In the event of any security incident affecting your personal data, fcm88 is committed to notifying you within 72 hours of the incident being identified, in line with industry best practices.
5Cookies and Tracking Technologies
FCM88 uses cookies and similar tracking technologies to enhance the user experience and keep essential platform functions running smoothly. We use several categories of cookies:
- Essential Cookies: Required for core platform operations such as login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve our services
- Functional Cookies: Storing your preferences such as language and display settings for your convenience
- Analytics Cookies: Used to understand overall platform usage patterns for improvement purposes
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the FCM88 platform.
6Your Rights as a Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have rights that FCM88 is obligated to uphold. Here is a summary of those rights:
| Your Rights | Description | Status |
|---|---|---|
| Right to Access | Requesting a copy of the personal data we hold about you | Supported |
| Right to Rectification | Correcting any inaccurate or outdated personal data | Supported |
| Right to Erasure | Requesting deletion of your personal data under certain circumstances | Supported |
| Right to Object | Objecting to the processing of your data for direct marketing purposes | Supported |
| Right to Portability | Receiving your data in a machine-readable format | Supported |
| Right to Withdraw Consent | Withdrawing consent to processing at any time | Supported |
To exercise any of the above rights, please contact the fcm88 support team via live chat or our official email. We will process your request within 30 business days.
7Data Retention Period
FCM88 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws and regulations.
- Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes
- Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's financial and tax regulatory requirements
- Technical Log Data: Retained for 12 months for security and technical troubleshooting purposes
- KYC Documents: Retained for the period stipulated by applicable anti-money laundering regulations
When your data is no longer needed, we will delete or anonymize it in a secure and irreversible manner.
8Child Protection
The fcm88 platform is strictly for adult users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we find that a child's personal data has been collected without adequate age verification, we will promptly take steps to delete that data and close the account in question. Parents or guardians who discover that their child has registered on the fcm88 platform are welcome to contact us immediately.
If you suspect that a child is using this platform, please contact the FCM88 support team immediately so that appropriate action can be taken.
9Links to Third-Party Sites
The fcm88 platform may contain links or references to third-party websites or services in certain contexts. Please note that fcm88's Privacy Policy applies only to our own platform and services.
FCM88 is not responsible for the privacy practices or content of any third-party websites that may be accessed through our platform. We encourage you to read and understand the privacy policy of each website you visit separately before providing them with any personal information.
10Amendments to the Privacy Policy
FCM88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to members via:
- Email notification to the address registered on your account
- In-platform notification upon your next login
- Updates to the "Last Updated" date at the top of this page
We encourage you to review this Privacy Policy page periodically to stay informed of the latest updates. Your continued use of the fcm88 platform after any changes take effect constitutes your acceptance of the latest version of this Privacy Policy.
11Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:
- Live Chat: Available 24/7 directly through the fcm88 platform — the fastest way to get a response
- Support Email: [email protected] — we aim to respond within 24 business hours
- FAQ Section: Visit our FAQ page for answers to frequently asked questions related to privacy
The fcm88 Data Protection Team is always ready to assist and ensure your privacy rights as a member are fully respected. Do not hesitate to contact us.